FAQ
Frequently Asked Questions
1. How do I order products from FilStar store?
- Online - you can place your order at any time.
- By phone - at 0884 742 185 (Monday to Friday between 8:30 and 17:00).
2. Do I need to register to place an online order?
You do not need to be registered to place an online order. However, before the final step, we will ask for your name, phone number and email. Your name and phone number are needed by the courier company to deliver your package, and you will receive a confirmation of your order and information about the change in its status to your email address. Entering this data will not result in registration.
However, we advise you to register so that you can track your orders over time and so that you do not have to re-enter your data each time.
3. Can I purchase goods from the FilStar warehouse on site?
You can only receive your order by courier. The warehouse only serves traders with fishing shops.
4. When will I receive my order?
Orders are processed every day from Monday to Friday until 2:00 PM and are shipped the same day with delivery the next day. If you placed your order after this time, it will be processed the next business day and received the day after that.
5. How do I pay for my order?
You can pay for your order to the courier from whom you receive your shipment or at the courier's office if you have requested delivery to an office. In case you want to pay by bank transfer, please note this in the Comments section when finalizing your order. You will be issued an invoice to pay by bank transfer and after receiving the payment from us, we will ship your order.
6. How much will delivery cost me?
If your order is worth over 150.00 leva, delivery is free to the courier's office or to your address.
For orders under 150.00 leva, the delivery cost is fixed and is 4.90 leva for delivery to an Econt office and 7.00 leva for delivery to an address. Orders that contain mainly bait or lead are an exception. In such a case, we will contact the customer before sending the order if a change in the shipping costs is necessary.
7. Who bears the shipping costs if I want to return an order or part of it?
The shipping costs for returning an order or part of it are borne by the customer. The shipment must be addressed back to the place from which it was originally sent.
8. Can I cancel my order?
You can cancel your order before you receive an email that its status has been changed to CONFIRMED. You can call us on a business day from Monday to Friday from 8:30 to 17:00 at the phone number 0884 742 185 to cancel your order.
9. I have a fishing shop, how can I start working with FilStar?
If you own a fishing shop, write to us through our contact form HERE .
1. How do I order products from FilStar store?
- Online - you can place your order at any time.
- By phone - at 0884 742 185 (Monday to Friday between 8:30 and 17:00).
2. Do I need to register to place an online order?
You do not need to be registered to place an online order. However, before the final step, we will ask for your name, phone number and email. Your name and phone number are needed by the courier company to deliver your package, and you will receive a confirmation of your order and information about the change in its status to your email address. Entering this data will not result in registration.
However, we advise you to register so that you can track your orders over time and so that you do not have to re-enter your data each time.
3. Can I purchase goods from the FilStar warehouse on site?
You can only receive your order by courier. The warehouse only serves traders with fishing shops.
4. When will I receive my order?
Orders are processed every day from Monday to Friday until 2:00 PM and are shipped the same day with delivery the next day. If you placed your order after this time, it will be processed the next business day and received the day after that.
5. How do I pay for my order?
You can pay for your order to the courier from whom you receive your shipment or at the courier's office if you have requested delivery to an office. In case you want to pay by bank transfer, please note this in the Comments section when finalizing your order. You will be issued an invoice to pay by bank transfer and after receiving the payment from us, we will ship your order.
6. How much will delivery cost me?
If your order is worth over 150.00 leva, delivery is free to the courier's office or to your address.
For orders under 150.00 leva, the delivery cost is fixed and is 4.90 leva for delivery to an Econt office and 7.00 leva for delivery to an address. Orders that contain mainly bait or lead are an exception. In such a case, we will contact the customer before sending the order if a change in the shipping costs is necessary.
7. Who bears the shipping costs if I want to return an order or part of it?
The shipping costs for returning an order or part of it are borne by the customer. The shipment must be addressed back to the place from which it was originally sent.
8. Can I cancel my order?
You can cancel your order before you receive an email that its status has been changed to CONFIRMED. You can call us on a business day from Monday to Friday from 8:30 to 17:00 at the phone number 0884 742 185 to cancel your order.
9. I have a fishing shop, how can I start working with FilStar?
If you own a fishing shop, write to us through our contact form HERE .
